What our Customers say...

Water Damage Testimonials

We were extremely pleased with the prompt and professional service given to us by Jessica, Cody, David and Barry.  Their knowledge, performance and friendliness made our unfortunate circumstance so much easier to tolerate.  Thank you!!

This is to thank the SERVPRO Staff for the prompt and thoughtful help with the flood at 3798 Leeside.  

 Jon English and Lindsay Griffin were my contacts.  Since the property is a rented apartment,  the project was demanding as to time and tenant satisfaction.  SERVPRO met those demands handily.

 Jon and Lindsay deserve my special thanks.  I would appreciate it if the other Grand Traverse Staff and Superiors would see this note as well.

 Allstate and SERVPRO coordinated on the project smoothly . I have sent a thank you note also to Allstate.

I want to say how professional and kind, Tim and his crew were.  They did a fine job of it all!  They worked hard and did a quick and efficient job.  I respect that.

Dave is an excellent professional.  It was a pleasure having him in our home handling our water adventure.  Thank you!

These guys were excellent: very kind and caring.  Yes they are all 10's, I would have them back!

I want to thank you sincerely for your professionalism and expeditious attention to our problem in our time of need.  I know you see much worse everyday, but indeed this was major to us.

And - I want to formally mention the outstanding job Barry and your team have been performing at our home.  They have all been great and he especially is an outstanding employee.

You run a first class operation!

Sometimes a company need to hear personal feedback - the night my pipes burst, your guys (Jon & Garrick) were here within an hour.  They worked non-stop from 6pm - 2am - not only that they had patience with my state of shock!  Great guys!  Great team and job well done!

Great guys that worked very hard.  They had a lot of concern for us.

Thank you so much for the prompt response to my phone call. David did a great job with clean up, making important decisions, and follow up. We appreciate it very much. Thank you!

I was very please with SERVPRO. When my flood happened I was in Florida. They were on the job the day the damage was discovered. Keith kept me very informed of everything they were doing to dry out the house. They had to totally rebuild my kitchen, dining room, and laundry room, replace all the wooden floors and carpeting, drywall, painting, and replacing paneling and tile. Upon completion you would never know that I had a flood. The house turned out beautiful.

Very impressive service, from inital call through removal of water later. Thanks

Keep up the great service. Thank you all! All 5 staff members were great!! Prompt, efficient, empathetic, considerate for safety of our children and professional!

They are very helpful, great job!

This was a difficult situation, and your crew handled it with professional competence. I was very impressed with the job they did.

I appreciate the professionalism of all on-site personnel and I would definitely recommend SERVPRO!

You guys were great! Believe it or not, we have already recommended you to out neighbors whose kitchen flooded this weekend!

Excellent service, great professionalism. We have a lot of confidence in Eric and Eric.

I was so impressed with all your people. They are fantastic!!

The service was wonderful. The men were professional and knew their job. Very nice to work with.

Cody and Dave were exceptionally cooperative and helpful. Kristy in the office was equally helpful. Good job!

You have a great team of guys!! Very professional and good at what they do!!

Great experience, very friendly, responded quickly - great people. Totally would recommend!

Your 2 guys were clean, courteous, respectful of our property and prompt.

A credit to your company, the team of Cody and Mary are exceptional people!

Tim has a very compassionate heart and it shows in his caring details. We are confident that this is going to be an enjoyable experiences, as much as it can be!

The team was very thorough, professional and poite and friendly too.

They were outstanding!

Your staff/workers put me very much at ease. They worked hard and were unobtrusive, yet friendly and informative!

David easily explained everything.  Very polite.  I felt very comfortable having him in my home.

Thanks for the excellent dry out, those guys were great!  Dave, Barry, Tim are great!

Your team was very professional in all aspects!