What our Customers say...


They were a great help, professional and kind.  They let me know all the steps they were taking in the process.  I would recommend SERVPRO to anyone needing help.  They are a life saver.  Thank you SERVPRO.

Professional, kind and attentive.  Thank you for the great service!

Just a minor flood in comparison to some. The plumber suggested we contact SERVPRO & we're so glad we did. Unlike us, they knew exactly what needed to be done and proceeded like the pros they are. They made getting things dried out a lot easier than we could imagine, explaining everything as they proceeded. Hopefully we won't have this type of problem again, but if we should there's no doubt who we will call.

SERVPRO was very prompt in doing the remediation and the repair work, all of which have been completed.  They did an excellent job on both fronts.  I know you are not in the business of recommending remediation companies, but I certainly would highly recommend SERVPRO in Traverse City, Michigan as a reliable and capable company.

We want to commend your very professional, proficient team for the work that they did at our home.  We would highly recommend SERVPRO to family and friends.

Again, I want to thank your team for being so professional, kind and understanding.  I really had no clear idea what they were walking into.  What they were able to accomplish, especially with the kitchen and bathroom was great.  I can't say enough positive for your team.  I am sure having to deal with me via phone and text added a bit to the challenge.  I worked out well.

In the future I will be using your services for my house.  And I will recommend y'all any time.

Enjoyed having Rick and Chad at our home, they made me feel comfortable. They did a great job

We were extremely pleased with the prompt and professional service given to us by Jessica, Cody, David and Barry.  Their knowledge, performance and friendliness made our unfortunate circumstance so much easier to tolerate.  Thank you!!

How can you improve perfection?!  I will call SERVPRO of Grand Traverse Area anytime I need help. Thank you!

Dear SERVPRO Team,

Thank you so much for all your hard work and dedication.  All our best!

SERVPRO of Grand Traverse Area was great and I would highly recommend them!  Thank you!

This is to thank the SERVPRO Staff for the prompt and thoughtful help with the flood at 3798 Leeside.  

 Jon English and Lindsay Griffin were my contacts.  Since the property is a rented apartment,  the project was demanding as to time and tenant satisfaction.  SERVPRO met those demands handily.

 Jon and Lindsay deserve my special thanks.  I would appreciate it if the other Grand Traverse Staff and Superiors would see this note as well.

 Allstate and SERVPRO coordinated on the project smoothly . I have sent a thank you note also to Allstate.

I am extremely happy with the work that was done. Dave, Adam, and Jade worked very hard to complete the cleaning. They were extremely caring and knowledgeable. They paid great attention to detail. They should be recognized for the quality of their work.

Thank you all for taking such good care of us and making us laugh knowing it could have been much worse!  I have been recommending you when I tell people our story!  Thanks so much!

Great service and friendly workers!  Very pleased with the job.

David is a wonderful technician.  I remembered him from a restoration job and was relieved he came today.  He explained process well and really worked hard to correct a difficult traffic pattern.  A great rep for the company for sure.

I want to say how professional and kind, Tim and his crew were.  They did a fine job of it all!  They worked hard and did a quick and efficient job.  I respect that.

Dave is an excellent professional.  It was a pleasure having him in our home handling our water adventure.  Thank you!

These guys were excellent: very kind and caring.  Yes they are all 10's, I would have them back!

I want to thank you sincerely for your professionalism and expeditious attention to our problem in our time of need.  I know you see much worse everyday, but indeed this was major to us.

And - I want to formally mention the outstanding job Barry and your team have been performing at our home.  They have all been great and he especially is an outstanding employee.

You run a first class operation!

Sometimes a company need to hear personal feedback - the night my pipes burst, your guys (Jon & Garrick) were here within an hour.  They worked non-stop from 6pm - 2am - not only that they had patience with my state of shock!  Great guys!  Great team and job well done!

Great guys that worked very hard.  They had a lot of concern for us.

Thank you so much for the prompt response to my phone call. David did a great job with clean up, making important decisions, and follow up. We appreciate it very much. Thank you!

On the behalf of my entire family we would like to thank you for your prompt and professional services.  The clean up at the home was difficult for everyone.  Barry and Justin were very thoughtful and respectful.

I was very please with SERVPRO. When my flood happened I was in Florida. They were on the job the day the damage was discovered. Keith kept me very informed of everything they were doing to dry out the house. They had to totally rebuild my kitchen, dining room, and laundry room, replace all the wooden floors and carpeting, drywall, painting, and replacing paneling and tile. Upon completion you would never know that I had a flood. The house turned out beautiful.

The emergency response team were very polite and fast! Great guys!

Treating the customer with sympathy during this event was very meaningful.

Staff was very friendly and helpful.

Very polite and helpful, wonderful job. Very impressed!

Very happy with the promptness and service provided!

The team went above and beyond the call of duty. They did a great job. Thanks!

I would highly recommend Servpro to anyone needing fire cleaning. It is not a service I ever thought I would need, but I'm sure glad they were here for us! They did such a fantastic job!

Attitude and attention to detail was very impressive!

SERVPRO was very professional, prompt, explained everything in detail and did exactly that. Great Job, highly recommended!

I was very pleased with the promptness and they were very much aware we needed to keep our business up and running.

I'm writing to thank you and the good men who work for you, for helping me through a very difficult time. We were appreciative of your very quick response to my call and the efficient and careful work of your crew. They were very kind and we appreciated them so much. Please extend our thanks to all of them.

Very friendly and careful with my things. They did a thorough job, happy with the results.

Thank you for prompt service. I am very surprised as to the lack of mess that was made. Very clean work. Thank you!

Very impressive service, from inital call through removal of water later. Thanks

Keep up the great service. Thank you all! All 5 staff members were great!! Prompt, efficient, empathetic, considerate for safety of our children and professional!

The job completed is far above and beyond what I expected. Very complete and professional job. I am impressed. Thank you

They are very helpful, great job!

This was a difficult situation, and your crew handled it with professional competence. I was very impressed with the job they did.

I appreciate the professionalism of all on-site personnel and I would definitely recommend SERVPRO!

You guys were great! Believe it or not, we have already recommended you to out neighbors whose kitchen flooded this weekend!

Cannot think of a thing to improve on their performance. They did a wonderful job. Everything looks perfect!

Excellent service, great professionalism. We have a lot of confidence in Eric and Eric.

I was so impressed with all your people. They are fantastic!!

The service was wonderful. The men were professional and knew their job. Very nice to work with.

Cody and Dave were exceptionally cooperative and helpful. Kristy in the office was equally helpful. Good job!

You have a great team of guys!! Very professional and good at what they do!!

Great experience, very friendly, responded quickly - great people. Totally would recommend!

Your 2 guys were clean, courteous, respectful of our property and prompt.

A credit to your company, the team of Cody and Mary are exceptional people!

Tim has a very compassionate heart and it shows in his caring details. We are confident that this is going to be an enjoyable experiences, as much as it can be!

The team was very thorough, professional and poite and friendly too.

They were outstanding!

Your staff/workers put me very much at ease. They worked hard and were unobtrusive, yet friendly and informative!

Very professional staff - we're happy we selected SERVPRO.

David easily explained everything.  Very polite.  I felt very comfortable having him in my home.

Tim Motko was great to work with and represented your company very well and professional and knowledgeable.  Thank you!

Thanks for the excellent dry out, those guys were great!  Dave, Barry, Tim are great!

Your people were fast on the scene, courteous, hardworking and knowledgeable. Keep up the great job!

Your team was very professional in all aspects!